Terms and Conditions

GENERAL TERMS AND CONDITIONS OF SALE

APPLICABLE FROM 26 MAY 2015, REVISED ON 22 OCTOBER 2019

1. BLUE VALET

- For France: HBRI is a “société par actions simplifiée” (simplified joint stock company) registered with the Bordeaux Trade and Companies Register under the number 810 528 000, with an individual VAT identification number of FR40810528000. Its registered office is in Bordeaux Cidex 74 33700 Mérignac.

- For Belgium: HBRI-BE is a “société privée à responsabilité limitée” (private limited liability company) with a corporate number of 0694.793.776. Its registered office is at 8 avenue des Arts, 1210 Brussels.

- For Spain: BLUE VALET APARCAMIENTO SL has its registered office at Calle Serrano, 90 6° Madrid - 28006 Madrid.

- For Portugal: HBIRPT, “sociedade unipessoal Ida” (NIPC: 515302511) has its registered office at Avenida da Liberdade, no 38, 1o. Distrito: Lisboa Concelho: Lisboa Freguesia: Santo António 1250 ­ 145 Lisboa.

(hereafter “BLUE VALET”)

BLUE VALET's aim is to provide shuttle services and vehicle parking on private or public land without passenger transport, as well as vehicle maintenance and cleaning services at airports and stations.

Contact details:

- BLUE VALET France : +33 179 72 42 24 (customer service open from Monday to Sunday, 7 am to 10 pm), also available via online chat. Contact us.

- BLUE VALET Spain: +34 902 018 809 (available from 9 am to 1 pm and 4 pm to 9 pm Monday to Sunday) for Spain, also available via online chat. Contact us.

- BLUE VALET Portugal: +351 21 020 0156 (available from 9 am to 1 pm and 4 pm to 9 pm Monday to Sunday) for Portugal, also available via online chat. Contact us.

- BLUE VALET Belgium: +32 2 808 27 54 (available from 7 am to 10 pm, 7 days a week) for Belgium, also available via online chat. Contact us.

 For contact following a booking, each BLUE VALET customer receives a specific email address to contact in the order confirmation email.

 

2. SCOPE OF T&Cs

These General Terms and Conditions of Sale (hereafter “T&Cs”) apply, without restriction or reservation, to any purchase of services offered by BLUE VALET on its website www.bluevalet.fr (hereafter the “Website”) and its mobile applications.

These T&Cs exclude any other terms and conditions, including those that apply for other marketing channels (such as bookings made via platforms or travel agencies) for BLUE VALET services. They are accessible at any time on the Website and will take precedence, where applicable, over any previous version or any other contradictory document.

3. SERVICES

The service offered by BLUE VALET consists of using an electronic platform to book parking with valet service at airports and stations. More precisely, it involves a valet taking charge of the customer’s vehicle, transferring it and parking it in a BLUE VALET car park and restoring it to the customer under the terms described in article 6. The additional services sold by BLUE VALET on the Website are detailed and described within the Website. Any person wishing to purchase all or part of these services is required to read this information carefully before placing any order. The choice and purchase of a service on the Website is the sole responsibility of our customers.

The valet parking services offered by the BLUE VALET Website are available at the following locations:

 

FRANCE:

Airports: 

- Paris-Charles de Gaulle (maximum car park height: 1.90 m).

- Paris-Orly (maximum car park height: 1.90 m)

- Bordeaux-Mérignac (no height limit)

- Toulouse-Blagnac (maximum car park height: 2.10 m)

- Nice Côte d'Azur (maximum car park height: 2.20 m)

- Nantes-Atlantique (maximum car park height: 2.50 m)

- Marseille-Provence (maximum car park height: 2.60 m)

- Lyon St Exupéry (maximum car park height: 2.50 m)

Stations:

- Bordeaux St-Jean (maximum car park height: 1.80 m)

- Aix-en-Provence (maximum car park height: 2.00 m)

- Lyon St Exupéry (maximum car park height: 2.50 m)

- Lyon Part Dieu (maximum car park height: 1.80 m)

- Lille Flandres and Europe (maximum car park height: 1.85 m)

- Paris Gare du Nord (maximum car park height: 1.90 m)

- Paris Gare de l’Est (maximum car park height: 1.90 m)

- Paris Gare de Lyon (maximum car park height: 2.00 m)

- Marne la Vallée Chessy (maximum car park height: 1.90 m)

- Nantes TGV (maximum car park height: 1.80 m)

- Rennes (maximum car park height: 2.00 m)

 

BELGIUM

Airport:

- Brussels-Zaventem (maximum car park height: 1.80 m)

Station:

- Brussels-Midi (maximum car park height: 1.80 m)

 

SPAIN

Airports: 

- Barcelona El Prat (maximum car park height: 2.10 m)

- Madrid Adolfo Suarez (no height limit)

- Malaga Costa del Sol (Maximum height of the car park: 2.1 m)

- Alicante Elche (Maximum height of the car park: 2.1 m)

- Seville San Pablo (Maximum height of the car park: 2.1 m)

- Valencia Manises (Maximum parking height: 2.1 m)

Stations:

- Barcelona Sants (maximum car park height: 2.10 m)

- Madrid Atocha (maximum car park height: 2.10 m)

 

PORTUGAL

Airport:

- Lisbon Humberto Delgado (maximum car park height: 2.10 m)

 

At all our sites, vehicles that are too large or exceed the maximum height stated cannot be accepted.

 

4. PLACING ORDERS ON THE WEBSITE - PRE-CONTRACTUAL INFORMATION

 

4.1. Any person wishing to purchase one of the services offered by BLUE VALET on the Website must fill out all requested mandatory fields in order to complete his/her order, otherwise his/her order cannot be validated. The order can only be finalised if the customer agrees to the T&Cs without reservation and attests to having read them by ticking the box provided upon completing his/her order.

 

The customer must also complete in full the driver and vehicle information form, specifying the dates and times during which he/she will require BLUE VALET's services.

 

The customer declares that he/she is the owner, guardian or duly authorised user of the tourist vehicle he/she hands over to BLUE VALET and that he/she has insurance, an up-to-date roadworthiness certificate and a valid driving licence under the conditions required by the law.

 

As these T&Cs may be subject to further modifications, the version that applies to the purchase will be the latest version available on the Website at the date on which the order is placed.

 

4.2. By accepting these T&Cs, the customer acknowledges having received, prior to placing his/her order, in a readable and understandable manner, these T&Cs and all the information and data referred to in Articles L. 221-5, R. 111-1, R. 111-2 and R. 221-2 of the French Consumer Code, and in particular:

 

-the essential characteristics of the requested service, taking into account the communication medium used and the service in question;

 

-the cost of the services ordered and potential additional fees;

 

-in the absence of immediate fulfilment of the contract, the date or deadline by which BLUE VALET will provide the service ordered;

 

-information relating to BLUE VALET's identity, postal, telephone and electronic contact details, and activities, if not apparent from the context;

 

-information about cancellation options;

 

-in the event of a dispute, the possibility of resolution through conventional mediation;

 

-information about termination and other important contractual terms;

 

-the methods of payment accepted.

 

The act of placing an order on the Website implies full acceptance of and adherence to these Conditions, which is expressly acknowledged by the customer, who waives, in particular, the right to rely on any contradictory document that is unenforceable against BLUE VALET.

 

5. RATES AND TERMS OF PAYMENT

 

5.1. The services offered by BLUE VALET on the Website are provided at the rates in effect at the time of order placement, as mentioned before the order is placed on the Website, and as confirmed when the order is validated. Rates are provided in Euros, including VAT. BLUE VALET reserves the right to modify its rates at any time, but these changes will not be applied to orders that have already been placed and confirmed by email. However, for orders already placed that are modified after a rate change, the modification to the order will use the new rates.

 

The rate indicated in the order confirmation email sent by BLUE VALET is the final price, unless the order is subsequently modified by the customer.

 

An invoice in the customer’s name is prepared by BLUE VALET and sent by email. It is also available in the customer’s account once the order is confirmed. Any modification or addition of services requiring additional payment will give rise to a second invoice. This new invoice will be available in the customer’s account when the date for the return of the vehicle has passed. The customer can obtain a digital copy of the invoice by contacting Customer Service.

 

Any unexpected bank fees of any kind charged to BLUE VALET following the payment are payable by the Customer.

 

 5.2. All orders placed on the Website are payable in full on the day of order placement by Visa, MasterCard or American Express bank cards.

 

BLUE VALET will not provide the services ordered by the customer if the fee has not been paid in full in advance under the conditions indicated above and has not actually been credited to BLUE VALET's bank account.

 

In addition, BLUE VALET reserves the right, in the event of non-compliance with the above payment terms and conditions, or in the case of a dispute relating to the payment of a previous order, to suspend or cancel the provision of services ordered by the customer and/or to suspend the fulfilment of its obligations.

 

6. PROVISION OF SERVICES ORDERED ON THE WEBSITE

 

6.1. As soon as the Customer has paid for and confirmed his/her order on the BLUE VALET website, he/she will receive an order confirmation email.

 

Pre-booked servicesare available from 5 am to 11 pm every day of the week except at Paris Gare de Lyon, Gare de l’Est and Gare du Nord, where the service is available from 6 am to 11 pm, and Barcelona El Prat, where the BLUE VALET service is offered from 6 am to midnight. The opening and closing times may change depending on the period of activity.

 

In particular, the customer may only drop off and pick up his/her vehicle at BLUE VALET within these times and on the dates and times indicated when the order is confirmed.

 

Outside these hours, no service will be provided. In other words, if a return flight is delayed beyond the opening times of the service, the customer acknowledges that BLUE VALET cannot guarantee the return of the vehicle, and the customer may have to wait until the following day at his/her own expense for the return of the vehicle. In order for the service to run smoothly, the customer must provide a valid mobile phone number, and must take care to switch on his/her mobile phone at least one hour before dropping off his/her vehicle, and upon arrival in the airport/station lobby on the day of vehicle collection.

 

6.2. For the implementation of any "Valet + Parking" service, the customer must first:

 

- subscribe to the "Valet + Parking" service on the Website, indicating his/her departure and arrival dates, times and locations and his/her mobile phone number. For the outward journey, the customer must provide the vehicle drop-off time. For the return journey, the customer must provide his/her landing or arrival time at the station as well as his/her flight or train number;

 

- check that he/she has received the order confirmation email after placing the order. If not, he/she must contact BLUE VALET Customer Service by email, online chat or telephone using the contact details provided in article 1 of these T&Cs.

 

- have a mobile phone that is charged and switched on, the number matching the mobile number provided with the order, at least 15 minutes before the agreed vehicle drop-off time and from when the plane lands or the train arrives at the station until the vehicle is returned;

 

- ensure that his/her vehicle is insured in his/her name at least until the date the vehicle is returned by BLUE VALET;

 

- ensure that there is enough fuel in the vehicle, and at least more than the reserve amount. If the vehicle is within the reserve amount of fuel, BLUE VALET retains the right to refuse the vehicle and cannot be held liable if the vehicle runs out of fuel.

 

- call the BLUE VALET service on the number in the SMS message received at least 15 minutes before the agreed vehicle drop-off time to enable the service to run smoothly;

 

- take the vehicle described in the booking on time to the meeting point agreed with BLUE VALET in the booking. The customer must inform customer service as soon as possible if a different vehicle will be dropped off;

 

- ensure that the vehicle is empty of all effects and property not needed to drive or park the vehicle (including all personal and/or valuable effects); BLUE VALET provides no warranty with regard to personal effects left in the vehicle by the customer. BLUE VALET can never be held liable for any loss, deterioration or damage to any effects or property not needed to drive or park the vehicle that the customer has not removed from the vehicle before handing it over to BLUE VALET.

 

- give the BLUE VALET employee in person the keys (with no keyring) and the parking ticket (paid for the scheduled parking time) when handing over the vehicle, place the vehicle’s papers (insurance and registration certificates) in the glove box and inform the BLUE VALET employee about the vehicle’s operation and any specific features. BLUE VALET cannot be held liable for losing keyrings or any items other than the keys of the vehicle;

 

- on the day of vehicle return, call BLUE VALET on the number given in the SMS received after leaving the plane or train; otherwise BLUE VALET’s presence on arrival is not guaranteed;

 

- retrieve the keys and the vehicle from the BLUE VALET employee at the time and location agreed when placing the order and/or modifying the order with Customer Service. The vehicle can only be returned to the person indicated in the booking. If a different person comes to collect the vehicle, the authorisation of the person indicated in the booking and an identity document belonging to the person collecting the vehicle must be provided to Customer Service in advance.  

 

BLUE VALET cannot be held responsible for the late arrival of one of its employees if the customer has not complied with the procedure indicated above.

 

It is also specified that:

 

- vehicles with roof boxes, bicycle racks or other external attachments will not be accepted. BLUE VALET reserves the right to reject any vehicle not complying with this specification.

 

- the customer confirms that the safety equipment required by the law (warning triangle and high-visibility jacket) are inside the vehicle in accordance with the law.

 

- as the customer must present himself/herself on time at the meeting point indicated in the booking, BLUE VALET is not responsible for any parking time before the agreed meeting time and cannot be held liable for its cost. The customer must thus provide a parking ticket paid for in full and valid at the meeting time agreed in the booking, leaving a reasonable minimum validity time for the valet to move the vehicle. If the customer does not pay for parking before the agreed meeting time, any such costs can be invoiced to the customer.

 

- if the customer has left personal effects in the vehicle and wishes to retrieve them before departure after handing over the vehicle, BLUE VALET cannot guarantee to be able to retrieve them or bring the vehicle back to the customer. If BLUE VALET is able to do so, an additional fee of 10 euros may be charged for this service.

 

- for electric vehicles, the customer must leave the appropriate charging cable in the vehicle, with an adaptor if there is one. To be eligible for the additional electric charging service, the booking duration must be at least twice as long as the time needed to recharge the vehicle.

 

- BLUE VALET cannot accept LPG-powered vehicles;

 

- the customer must remove or deactivate the electronic toll tag or automatic number plate recognition to avoid being charged incorrectly for drop-off or parking fees in one of our car parks. BLUE VALET cannot be held liable for any such charges.

 

- if the flight or train is delayed, the customer undertakes to contact BLUE VALET Customer Service as quickly as possible by email, online chat or telephone using the contact details provided in article 1 of these T&Cs.

 

The customer guarantees that the information provided when creating his/her customer account and placing the order is accurate.  BLUE VALET can never be held liable for any operational difficulties arising directly or indirectly from incorrect information provided by the customer when the booking was made.

 

6.3. If the customer purchases an additional interior valeting service, the vehicle must be accessible and empty and its condition must be compatible with the level of service chosen so that the service can be provided with the expected level of quality and finish.

 

Child/baby seats will not be moved. Valeting cannot therefore take place where the child/baby seat is located.

 

6.4. If a customer is unable to collect his/her vehicle on the date and at the time agreed in his/her order confirmation email, he/she will be liable for the payment of parking fees until his/her vehicle is collected at the rate applicable for the whole of the extended stay.

 

6.5. If a customer collects his/her vehicle before the agreed date and time, he/she will not be entitled to any refund as all reservations are firm and definitive, except in the case of an agreed change accepted by BLUE VALET in accordance with the procedure outlined in Article 6.6 below.

 

6.6. The customer may modify the date and time of the service ordered via the Website by contacting BLUE VALET Customer Service by email, online chat or telephone using the contact details provided in article 1 of these T&Cs and specifying the new dates and times. However, this change can only be carried out if the customer has obtained the prior and express agreement of BLUE VALET, who may refuse if the customer's request cannot be materially satisfied and/or it is made less than four hours before departure. If the change is expressly accepted by BLUE VALET in advance, BLUE VALET will communicate to the customer the additional price, if applicable, that the customer must pay by bank card or direct debit before the date on which the service is to be provided.

 

If the customer arrives at a different time than the one specified in the booking without informing BLUE VALET Customer Service in advance, either to drop off or or to collect the vehicle, BLUE VALET cannot guarantee that the service will be provided at a time to suit the customer.

 

6.7. In the event of any delay caused by BLUE VALET (apart from unforeseen traffic problems such as traffic jams, accidents, diversions, weather conditions etc.) when returning the vehicle to the customer, the customer is entitled to the following compensation:

 

- 15 to 30 minutes: BLUE VALET credit of 5 euros,

 

- 30 minutes to 1 hour: BLUE VALET credit of 15 euros,

 

- over 1 hour: BLUE VALET credit of 30 euros.

 

The starting point for calculating the lateness corresponds to the customer’s call (triggering the return of the vehicle) to the BLUE VALET service on the number in the SMS message received when the plane lands or the train reaches the return station.

 

The customer will receive his/her BLUE VALET credit within ONE (1) month at the email address entered when placing the order.

 

The BLUE VALET credit is valid for three years from its issue date and cannot be exchanged for cash.

 

6.8. If the "Valet + Parking" service has been ordered, BLUE VALET will park the vehicle within its car park and ensure its custody throughout the entire duration of the service. In order to manage the availability of parking spaces, the customer gives BLUE VALET permission to move his/her vehicle if necessary within the car park or to another car par belonging to BLUE VALET.

 

The keys to the vehicle will be kept in locked premises.

 

6.9. In order to save the customer time, the customer expressly agrees that BLUE VALET may, after drop-off and before moving the vehicle, carry out an inventory of the vehicle’s condition by taking time-stamped photos. These photos will be sent by email to the customer and to a dedicated BLUE VALET email address and will be used only if necessary to determine when damage was caused to the vehicle. However, if he/she wishes, the customer may be present during the initial inventory. He/she may also ask to be present at a joint inventory when the vehicle is returned. If the customer expressly requests it, the inventory will be carried out in the presence of the customer and the valet by means of time-stamped photographs taken by the valet and sent by email to the customer.

 

No claim can be accepted for damage relating to keys and keyrings or for any damage that could not reasonably have been detected when the vehicle was handed over or that results from normal use of the vehicle, or for any mechanical or electronic fault.

 

Moreover, in all cases:

 

- given the difficulty of detecting damage less than 1 cm in length or diameter (such as superficial scratches, bumps or dents) on the bodywork and the possibility that it may become visible with changes of weather conditions during transport, parking or cleaning the vehicle, for example, BLUE VALET refuses any liability for this kind of damage,

 

- BLUE VALET refuses any liability for the vehicle’s wheel rims and tyres, whose state of wear is impossible to verify when the vehicle is handed over, including normal wear, deflation or smooth tread,

 

- BLUE VALET refuses any liability for damage or deterioration observed on the vehicle when it is returned that may be due to weather conditions (rain, temperature variation, storms etc.) or animals (midges, bird excrement etc.).

 

If no objection or complaint is expressly made by the customer when the vehicle is returned by BLUE VALET, it will be taken as acknowledgment of the vehicle being returned in the condition it was in prior to the initial drop-off when meeting the BLUE VALET employee.

 

BLUE VALET can never be held liable to the customer or to third parties for damage related to an event with the characteristics of force majeure under the terms of article 1218 of the French Civil Code and of jurisprudence.

 

6.10. If BLUE VALET is unable to bring the customer’s vehicle to the meeting point, it will inform the customer as soon as possible and may invite him/her to come to the location where the vehicle is parked.

 

The customer is obliged to organise repairs to his/her vehicle as soon as possible unless BLUE VALET is clearly fully liable.

 

Under any circumstances, BLUE VALET may start the customer’s vehicle using jump leads if the battery is discharged.

 

6.11. BLUE VALET undertakes to do everything possible to ensure that the Website remains accessible, enabling the customer to always place his/her order online without interruption. In the event of a temporary interruption while using the Website, an error message will be indicated and BLUE VALET will be unable to process the order being placed. BLUE VALET cannot be held responsible for a customer’s inability to place an order on the Website due to an interruption of service indicated by an error message, nor for any direct or indirect damage that may occur as a result of this issue.

 

 7. INSURANCE

 

The activity carried out by BLUE VALET is insured by insurance companies known to be solvent covering the risks associated with its activity in accordance with the legislation in force in each country, and in particular:

 

- en France : GAN

 

- au Portugal : BERKLEY

 

- en Espagne : CASER SEGUROS

 

- en Belgique : AXA BELGIUM.

 

The guarantees acquired include BLUE VALET’s professional civil liability and damage to the vehicles entrusted to it, except for the exclusions specified above.

 

8. RIGHT OF WITHDRAWAL

 

In application of article L.221-28 of the French Consumer Code, the Services offered via the Site are not subject to the application of the right of withdrawal provided for in articles L. 221-18 of the Consumer Code relating to distance sales.

 

Consequently, the Services ordered via the Site are subject solely to the cancellation and modification terms specified in these Terms and Conditions.

 

9. EARLY TERMINATION

 

9.1. Subject to compliance with the above terms relating to form and time scale, BLUE VALET will consider the customer’s request. Reimbursement of the order and any fees applied will depend on whether a cancellation option has been chosen, and if so which one. The Customer is informed of the various options when placing the order (see cancellation fees in 9.2).

 

9.2. If a customer who has ordered a service via the Website informs BLUE VALET less than 24 hours before the service begins that he/she wishes to cancel the booking for any reason, cancellation fees will be applied based on whether a cancellation option has been chosen, and if so which one (COMFORT or LAST MINUTE cancellation option). The scale is as follows:

 

If no cancellation option has been chosen:

 

-Cancellation more than 24 hours before the scheduled hand-over time: reimbursement of the order amount in full to the method of payment used.

 

-Cancellation up to 11.59 pm on the day before (local time) and less than 24 hours before the scheduled hand-over time: reimbursement of the order amount in BLUE VALET credits, minus a cancellation fee of €10.

 

-Cancellation on the day of departure: reimbursement of the order amount in BLUE VALET credits, minus a cancellation fee of €20.

 

If the COMFORT cancellation fee has been chosen:

 

-Cancellation more than 24 hours before the scheduled hand-over time: reimbursement of the order amount in full (including the cancellation option fee) to the method of payment used.

 

-Cancellation up to 11.59 pm on the day before (local time) and less than 24 hours before the scheduled hand-over time: reimbursement of the order amount (excluding the cancellation option fee) to the method of payment used.

 

-Cancellation on the day of departure and more than one hour in advance: reimbursement of the order amount (excluding the cancellation option fee) in BLUE VALET credits, minus a cancellation fee of €10.

 

-Cancellation less than one hour in advance: reimbursement of the order amount (excluding the cancellation option fee) in BLUE VALET credits, minus a cancellation fee of €20.

 

If the LAST MINUTE option has been chosen:

 

-Cancellation more than 24 hours before the scheduled hand-over time: reimbursement of the order amount in full (including the cancellation option fee) to the method of payment used.

 

-Cancellation between 24 hours and 1 hour before the scheduled time: reimbursement of the order amount (excluding the cancellation option fee) to the method of payment used.

 

-Cancellation less than 1 hour in advance: reimbursement of the order amount (excluding the cancellation option fee) in BLUE VALET credits, minus a cancellation fee of €20.

 

 9.3. If BLUE VALET is unable to provide the service ordered by the customer via the Website at the agreed dates and times, BLUE VALET will inform the customer in advance by email or telephone and reimburse the customer on request with compensation where applicable under the same terms as those described in 9.2 above.

 

Accordingly, depending on the cancellation option chosen by the customer and the time when cancellation occurs, BLUE VALET will reimburse the order to the method of payment used, together with compensation of 10 or 20 euros as appropriate in BLUE VALET credits.

 

The customer will receive his/her BLUE VALET credit within ONE (1) month at the email address entered when placing the order.

 

The BLUE VALET credit is valid for three years from its issue date and cannot be exchanged for cash.

 

BLUE VALET has no obligation to find an alternative solution for the customer as long as this cancellation occurs before the scheduled hand-over time.

 

10. PROMOTIONAL CODES

 

BLUE VALET may, at its own discretion, create promotional codes that can be used to obtain credit against the value of an order, subject to any additional provisions established by BLUE VALET on a case-by-case basis.

 

These promotional codes must be used legally by the customer for the purposes for which they are intended; cannot be duplicated, sold or transferred in any way; may be deactivated by BLUE VALET at any time for any reason without liability; can only be used in accordance with the specific terms established by BLUE VALET for each promotional code; cannot be exchanged for cash; have an expiry date; cannot be refunded in cash if the order is cancelled.

 

BLUE VALET reserves the right to withdraw or reduce the credit of a promotional code if it considers or believes that a code has been used incorrectly, fraudulently, illegally, against the terms applying to the promotional code or against these Terms & Conditions.

 

11. BUSINESS OFFER

 

Professional customers may apply for the “Blue Valet for Business” offer via a platform accessible from the Website, registering their company in order to manage their employees and pay for their bookings directly, either monthly or when each order is placed.

 

Consequently, the specific provisions in this paragraph take priority. Otherwise, these T&Cs apply in full.

 

1. The customer may register his/her company via an existing BLUE VALET account or create a new account. Either way, the customer must complete and/or verify all the obligatory fields presented to confirm the registration, or it will not be possible to confirm the registration. The customer guarantees that the information provided is accurate.

 

Once the registration has been confirmed, the customer receives a business account creation confirmation email.

 

2. The customer must also indicate the method of payment he/she wishes to use to pay for bookings:

 

2.1. Either with centralised payment/management:

 

            - by registered bank card. The bank card details must be provided, and the payment for the total amount due for the previous month will be taken on the 5th of the next month;

 

            - by SEPA direct debit. The customer must provide his/her IBAN, and the payment for the total amount due for the bookings on the account in the previous month will be taken on the 5th of the month.

 

            - by bank transfer to the Company’s bank account.

 

In this case, the invoice issued on the 1st of the month following the orders whose return date is within the previous month is payable on the 5th of the same month.

 

2.2. Or with decentralised payment/management, i.e. by individual bank card: each employee must enter his/her own personal method of payment to confirm a booking. The invoice will be available immediately as soon as the order is confirmed.

 

3. The order can only be finalised if the customer agrees to the T&Cs without reservation and attests to having read them by ticking the box provided upon completing his/her order.

 

12. DATA PROTECTION

 

In accordance with French law 78-17 of 6 January 1978, any personal data requested from the customer is necessary for purposes such as order processing and preparation of invoices.

 

This data may be passed on to any of BLUE VALET’s partners responsible for the fulfilment, processing, management and payment of orders.

 

The customer has, in accordance with national and European regulations currently in force, the right to permanent access, modification, rectification and objection regarding his/her personal data.

 

This right can be exercised by sending an email to the following address: privacy@bluevalet.fr

 

13. INTELLECTUAL PROPERTY

 

The content of the Website is the property of BLUE VALET and is protected by French and international intellectual property laws.

 

Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement of copyright.

 

In addition, BLUE VALET remains the sole owner of all intellectual property rights to photographs, presentations, designs, models, etc., produced (even at the customer's request) with the aim of providing services to the customer and/or those appearing on the Website, the customer being prohibited from reproducing these elements without the prior written authorisation of BLUE VALET, who may then choose to permit it with financial compensation.

 

14. NULLITY, ILLEGALITY, UNENFORCEABILITY

 

In the case of one of the provisions included in these T&Cs being deemed invalid, illegal or unenforceable by a judicial decision, the other provisions of the T&Cs shall remain in force, their validity and enforceability unaffected.

 

15. APPLICABLE LAW - LANGUAGES

 

These Terms & Conditions and the operations based on them are governed by and subject to French law, and to any mandatory rules in the consumer’s country of residence.

 

These General Terms and Conditions of Sale are written in French. In the case of these T&Cs being translated into one or more foreign languages, the French version shall be the only authoritative text in the event of a dispute.

 

16. DISPUTES

 

Having informed Customer Service and not received a satisfactory response or any response at all within 60 days, the customer may contact the Tourism and Travel mediator, whose contact details and terms of reference are available at the website www.mtv.travel.

 

All disputes relating to these general terms and conditions and contracts agreed in application ofthem, concerning their validity, interpretation, fulfilment, termination, consequences and outcomes, which cannot be resolved between BLUE VALET and the customer, shall be submitted to the appropriate courts in accordance with ordinary law.

 

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