To report a flight delay, please contact customer service by: email if the flight concerned is in more than 48 hours. Or by phone if the flight is in less than 48 hours at +33 9 78 46 00 14.
Please note that even if the valets follow your train or your flight, thanks to the number you gave when you made your reservation, their schedule does not always allow them to adapt optimally. Therefore, the earlier we are informed of any change in schedule, the better we can adapt and return your vehicle as soon as possible.

On the outbound trip, you must specify the time at which you wish to leave your vehicle with us. On the return trip, you must indicate your landing time or arrival time at the station. This time is only indicative, we know that you cannot recover your car in hand while your flight lands or your train arrives in station. Your valet is waiting for your call to bring your car to the drop-off point.
See "How do I return my car?"

The opening hours of the valet service are between 4:30 am and 11:30 pm, which is why only these slots are offered to you for reservation.

For a schedule modification or date change request:

— If your reservation and/or the desired change for the pick-up or drop-off of your vehicle is within 48 hours, for reasons of availability, please contact our customer service department at +33 9 78 46 00 14 during its opening hours (8am-8pm every day).

— If your reservation and/or the desired modification for the pick-up or the drop-off of your vehicle intervene in more than 48 hours, you have the possibility to do it via your personal space. You just have to go to "My reservations" then click on modify.